Shipping Policy
Thank you for shopping at Serenova. This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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During high-demand seasons, processing time may be slightly delayed.
2. Shipping Methods & Delivery Time
We offer reliable nationwide delivery. Estimated delivery times are:
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Within Pakistan: 3–7 business days
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International Shipping (if applicable): 10–20 business days
Please note: Delivery times may vary depending on your location, courier workload, or unforeseeable delays.
3. Shipping Charges
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Shipping rates are calculated at checkout based on order weight and location.
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Free shipping may be available during promotions or for orders above a certain amount.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your package using the courier’s official website.
5. Incorrect Shipping Information
Please ensure your address and contact details are correct.
Serenova is not responsible for:
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Delays due to incorrect address
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Lost packages caused by wrong shipping information
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Additional charges for redelivery
6. Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe:
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Contact us immediately at [your email]
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Provide your order number and pictures (if applicable)
We will assist you in resolving the issue with the courier.