refund policy

Serenova – Refund Policy

Last Updated: [Date]

At Serenova, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with our simple and clear refund policy.

1. Returns & Exchanges

We accept returns within 7 days of delivery.
To be eligible for a return, the item must be:
- Unused
- Unworn
- In original packaging
- With all tags attached

Items that are damaged due to customer misuse are not eligible for return or exchange.

2. Non-Returnable Items

The following items cannot be returned:

Underwear or intimate items
Used or washed clothing
Sale or discounted items
Customized or personalized products

3. Refund Process

Once we receive your returned item:

We will inspect it within 2–4 business days.
If approved, your refund will be issued through your original payment method or in-store credit (depending on policy and location).
Refund time may vary depending on your bank or payment service.

4. Exchange Policy

If you want to exchange an item for a different size or color, contact us within 7 days of receiving your order.
Exchange is subject to product availability.
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

5. Order Cancellation

You can cancel your order within 12 hours of placing it, as long as it has not been shipped.
Once shipped, the order cannot be canceled; it must go through the return process.

6. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the item
We will replace the item or issue a full refund at no extra cost

7. Shipping Costs

Return shipping fees are generally the customer’s responsibility
If the return is due to our error (wrong or damaged item), we cover the shipping fee

8. Contact Us

For return or refund inquiries, contact us:

Store Name: Serenova
Email: [your email]
Address: [Your Business Address]