privacy policies

Last Updated: 24/11/2025

At Serenova, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

a. Personal Information

We may collect the following information when you place an order or contact us:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment details (securely processed by Shopify)

b. Device Information

When you visit Serenova, we automatically collect certain information about your device, such as:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Pages/products viewed

c. Order Information

  • Products purchased

  • Payment method

  • Order amount

  • Shipping details

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates & confirmations

  • Improve our website and services

  • Provide customer support

  • Prevent fraud and secure transactions

  • Send promotional emails (only if you opt-in)

3. Sharing Your Information

We may share your information with:

  • Shopify, to run our online store

  • Payment partners like PayPal/Stripe

  • Courier services like DHL, TCS, Leopards

  • Analytics tools, to improve website performance

We do not sell or rent your personal information.

4. Cookies

Serenova uses cookies to:

  • Enhance your shopping experience

  • Remember your cart

  • Understand website traffic

  • Improve overall performance

You can disable cookies anytime from your browser settings.

5. Data Protection

We use modern security measures to protect your personal data, including:

  • SSL encryption

  • Secure payment processing

  • Shopify’s built-in security protocols

6. Your Rights

You may have the right to:

  • Access the data we hold

  • Request corrections

  • Request deletion

  • Opt out of marketing

  • Request a copy of your data

To make a request, contact us at:
Email: [serenova@email.com]

7. Third-Party Links

Serenova may contain links to third-party sites. We are not responsible for their privacy policies or content.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.